Order Issue

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on our website or the shipping carrier’s website.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and other secure payment processors.

How do I contact customer support?

You can contact our customer support team by email, or through the contact form on our website. Please click on this contact us link.

Can I cancel my order?

If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you can return the item for a refund or exchange according to our Return Policy.


How long does it take for my order to be shipped?

Shipping times and delivery dates may vary depending on the carrier.

Can I get free shipping?

Unfortunately, we do not provide free delivery at this time. Shipping costs vary depending on your address.

What if I accidentally provided the wrong shipping address?

Please contact our customer service immediately so that we can inspect the status of your order. If your order has not yet been shipped, we are ready to update your new address. If your order has already been shipped, we will not be able to make any changes.

Return and Refund

What are the requirements for returning my order?

You can return your order within 30 days of receiving it. Your item must be in the same condition that you got it, which means it must be unworn or unused, with tags, and in its original packaging. You can refer to our Return and Refund policy for more details.

Can I exchange my order?

We only support exchanging other items if our products are defective or damaged. Any questions about product exchange, please contact us for answers and support.

What should I do if my refund is missed and late?

You can try the following solutions:

Recheck your bank account transaction history.

Contact your credit card company; it may take some time before your refund is officially posted.

Keep in touch with your bank for assistance. There is often some processing time before a refund is posted.

If you’ve done all of these ways and you still have not received your refund yet, please contact us.